Satisfaction Surveys

Ensuring customer satisfaction is a priority and a necessary focus within the framework of continuous improvement. However, managing the collection and analysis of data is often a challenge. Insights don’t always translate into actions. Rely on BlueKanGo to address this.

5 GOOD REASONS TO MANAGE YOUR SATISFACTION SURVEYS WITH BLUEKANGO

As a pillar of any Quality approach, satisfaction is a major concern. Millions of opinions are consulted every day on all products or services. Relying on satisfaction survey software is essential to make continuous improvement a priority and anticipate risks in terms of brand image.

Save time in collecting responses and analyzing results.
Track your overall or theme-specific customer satisfaction rates (product/services, user experience, customer service, wait times, value for money).
Engage in a continuous improvement process.
Adjust the module to your needs.
Customize the module to your specifications (quote provided).

KEY FEATURES OF THE SATISFACTION SURVEY MANAGEMENT MODULE

Simplify user feedback with BlueKanGo’s survey module. The questionnaires are fully customizable and accessible from a smartphone or tablet. Ensure in-depth statistical tracking and easily share the results of your surveys.

Ability to define recipients for information and/or action.
Tracking table for questionnaires and statistical dashboard.
Tracking tables and statistical dashboards.
Alerts and notifications.

BlueKanGo Quality

Thanks to BlueKanGo, we have quickly digitized our processes and streamlined multi-site management. This has allowed us, among other things, to reduce email exchanges between team members by more than 50% and allocate more time to operational tasks.

Vincent A

QHSE Director

BlueKanGo is used by all services: general resources, monitoring of automobile fleets, maintenance where it is used for CMMS, HR, security for equipment management and also regulatory monitoring.

Vincent AUTIER

Group QHSE Director and Quality System Manager