Complaint Management

When faced with a complaint, identifying shortcomings is an opportunity to demonstrate your professionalism, nurture loyalty and make continuous improvements to your management system. BlueKanGo helps you process complaints quickly and efficiently.

6 GOOD REASONS TO MANAGE YOUR COMPLAINT MANAGEMENT USING BLUEKANGO

BlueKanGo’s quality software is an indispensable tool to manage complaints. Replace paper-based procedures and Excel spreadsheets, dematerialize your complaint management process to improve responsiveness and overall customer satisfaction.

Process and analyze all complaints
Identify and analyze causes
Define the people to be alerted for information and/or action concerning the complaint
Improve productivity, reduce costs and boost customer satisfaction
Adapt the module to your needs
Customize your module (available on quote)

MAIN FEATURES OF THE COMPLAINT MANAGEMENT MODULE

BlueKanGo’s quality software includes a complaint form template that can be accessed via computer, tablet and smartphone, which facilitates processing and analysis by the QHSE department. The corresponding recipients are notified in real time for rapid handling and resolution.

Complaint form

Ensure traceability, accountability and transparency when managing issues brought up by customers, while also providing data that can be analyzed as part of the continuous process improvement.
Conduct a root cause analysis (5 Whys, QQOQCP, Ishikawa)

Select the method best suited to your needs. Cause analysis methods provide an in-depth view of problems, going beyond the symptoms to identify root causes.
Report and statistics

Use statistics to identify trends, measure the effectiveness of complaint management processes and assess the impact of corrective actions.
Recipients, alerts and notifications

Ensure that the right people are informed at the right time, which is crucial for informed decision-making, rapid problem resolution and compliance with Quality Management System requirements.

BlueKanGo Quality

BlueKanGo is used by all services: general resources, monitoring of automobile fleets, maintenance where it is used for CMMS, HR, security for equipment management and also regulatory monitoring.

Vincent AUTIER

Group QHSE Director and Quality System Manager

BlueKanGo supports us in harmonizing our procedures. The strength of the solution is that it is “interdepartmental” and “inter-unit”, which allows it to share information and disseminate it widely.

Stéphanie FRASLIN

QSE manager

In addition to saving time, the information is reliable and up-to-date. The other strong point of BlueKanGo lies in our autonomy to configure without having to request support services

Louise WOLF

Deputy Director of Operations